Questions about eBooks from Cistercian Publications
General eBook Questions
• What file format are your ebooks?
• What software do I need to read a PDF?
• Is any special hardware needed to read a PDF?
• What web browser should I use?
• How long will it take for me to download a PDF file from your website?
• What do you recommend if I have a very slow or bad Internet connection?
• Where should I save these files when I download them?
• How do I view or print my downloaded files?
• Are all books available in PDF format?
Ordering eBooks
• How do I order an ebook?
• Will ebooks come with any additional information?
• Can I order over the phone or with a purchase order?
• Will I be taxed on my PDF purchase?
Downloading Purchased eBooks
• If I purchase an eBook, when can I have access to the files?
• How do I download purchased ebooks?
• How long do I have access to the PDF files that I purchase?
• What if my Internet connection is interrupted when I'm downloading a large file?
• What if I change computers?
• Do your ebooks contain Digital Rights Management (DRM)?
• May I share my ebooks with others?
General eBook Questions
What file format are your ebooks?
Cistercian Publications decided to offer our ebooks as PDF files. PDF is short for Portable Document Format and was created by Adobe Systems, Inc. to be a self-contained, cross-platform document. Simply put, a PDF file will look the same on the screen and in print, regardless of what kind of computer, software package, fonts, or printer someone is using. PDF files contain the same formatting and layout as the printed book, including fonts and images. Even so, PDF files are highly compressed, making them easy to download and store.
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What software do I need to read a PDF?
Every ebook on our website may be downloaded to your computer, viewed, and/or printed out using Adobe Acrobat Reader from within a browser or as its own application. You can download the latest version of the free Adobe Acrobat Reader here.
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Is any special hardware needed to read a PDF?
No special equipment or ereader is required. Almost any computer with an Internet connection and a hard drive can be used. Microsoft Windows, Macintosh, and Linux have means of reading Adobe Acrobat PDF files.
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What web browser should I use?
You may use the Adobe Acrobat Reader as a standalone application to read ebooks purchased from Cistercian Publications. However, most people will likely use the built-in Adobe Acrobat viewer within Internet Explorer, Firefox, Opera, or other popular web browsers.
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How long will it take for me to download a PDF file from your website?
The time it will take you to download our PDF files depends on the type of connection you have and the size of the book. The following table provides estimated times.
| Estimated time to download
the average book: |
| Connection Speed |
Download Time |
| 28.8K |
About 10 - 15 minutes |
| 56K |
About 5 - 10 minutes |
| T1/Cable/DSL |
Less than 2 minutes |
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What do you recommend if I have a very slow or bad Internet connection?
Try to start the download sometime when you will not need to use the Internet so that it has time to download the file, such as at the end of the day, or before you go to sleep.
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Where should I save these files when I download them?
We recommend creating a special folder just for your ebooks, and saving the file to that folder.
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How do I view or print my downloaded files?
To view or print your downloaded files, you must have Adobe Acrobat loaded on your computer. In Windows Explorer, Apple's Finder, or other file management program, locate the folder where you downloaded your file(s) and double-click on the file name. Once the file(s) has been clicked on, Acrobat will open and display your PDF file. To print the file, use the printing function in Acrobat.
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Are all books available in PDF format?
No. As new books are published we will post the majority of them in native PDF format. Many older books will never have a PDF posted because we do not have the electronic files for them.
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Ordering eBooks
How do I order an ebook?
EBooks are listed in Cistercian Publications store in the same manner as print books. Look for the binding description under the title (Hardcover, Paperback, ebook, etc.). We have also created a link to find all of our ebooks in one location. Click here to view them. To order an ebook, simply add it to your shopping cart, the same as you would a print book. If you have any
questions or need assistance, please contact Customer Service by email at sales@litpress.org or by phone from 8:00 a.m. - 4:30 p.m. CT, Monday - Friday
at (800) 436-8431 or (320) 363-2213.
Note: eBooks and downloadable sheet music may only be ordered online.
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Will ebooks come with any additional information?
Each ebook includes a full table of contents and other front matter, bibliography, references, and/or the index, if applicable, at no additional cost. At this time no additional material is included.
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Can I order over the phone or with a purchase order?
No. In order to purchase ebooks, you must use the website and pay with a valid credit card. We cannot take orders over the phone, fax, or via the mail or email. Other methods of payment (check or purchase order) will not be accepted.
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Will I be taxed on my PDF purchase?
No. Online PDF purchases are currently not subject to sales tax in most states. If you are a resident of Minnesota, you will be taxed on purchases of printed materials.
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Downloading Purchased eBooks
If I purchase an ebook, when can I have access to the files?
Immediately.
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How do I download purchased ebooks?
It's easy to download and view the PDF files you purchase from Cistercian Publications. After your order is processed, you will be presented with a final receipt page, and you will also receive an email confirming your order. In both places you will be instructed to login to your Cistercian Publications account. Once logged in you will see a list of any ebooks that you have purchased. Click on the Download button to open the file, then save it to a local drive on your computer.
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How long do I have access to the PDF files that I purchase?
You must download your files within seven days of purchase. After that time period, you will no longer have access to your files on the Cistercian Publications website. However, once you download the files, you may keep them for your personal use as long as you wish.
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What if my Internet connection is interrupted when I'm downloading a large file?
It is recommended to login to your account and simply re-download the file. This will ensure that the file is not corrupted, which may be the case if you allow the browser to attempt to continue the original download.
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What if I change computers?
You may download your purchased files from any computer as long as it is within seven days from the date you purchased the ebook. If you need to move the book to another computer after the seven day period, you may do so using a portable USB drive, by emailing it to yourself, or by any other means available to you. It is your file to transfer to another computer as you wish as long as it is for your personal, noncommercial use.
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Do your ebooks contain Digital Rights Management (DRM)?
No. Cistercian Publications has decided not to include DRM on the ebooks available through the website. Click here to see our statement regarding DRM.
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May I share my ebooks with others?
Unless the copyright statement within the ebook specifies otherwise, all of the content is copyrighted by Cistercian Publications. You may print single copies of purchased ebooks solely for your personal noncommercial use.
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